At John Lyon’s Charity, strong governance and clear policies are at the heart of how we work. They help us remain transparent, accountable and consistent in the way we support children and young people across London.
Our policies set out the principles and procedures that guide our staff, Trustees and partners. They ensure that anyone who engages with us, whether a grantee, beneficiary, partner organisation or member of the public, knows what to expect and how to raise concerns if needed.
Our approach to governance and policies is shaped by three guiding principles:
- Transparency – We are clear about the standards we uphold and make our policies publicly available.
- Accessibility – We set out our policies in straightforward language, so they are easy to understand and use.
- Accountability – We take responsibility for our actions and provide clear processes for raising and resolving concerns.
Together, these principles ensure that our policies support a culture of trust, integrity and safety across the Charity and its partners.
Safeguarding Policy
We are committed to ensuring the safety and wellbeing of children, young people and vulnerable adults. Guided by our principles of accountability and transparency, our Safeguarding Policy outlines the steps we take to protect people from harm and how to report any safeguarding concerns.
Read our Safeguarding Policy here.
Whistleblowing Policy
We encourage a culture of openness and accountability. In line with our principle of accessibility, this policy provides a clear process for staff, Trustees and stakeholders to raise concerns about wrongdoing or malpractice, without fear of reprisal.
Read our Whistleblowing Policy here.
Complaints Policy
We value feedback and take complaints seriously. Reflecting our commitment to transparency and fairness, our Complaints Policy explains how individuals and organisations can raise an issue and the process we follow to resolve concerns promptly.
Read our Complaints Policy here.
Artificial Intelligence
As technology evolves, we are committed to using AI responsibly, ethically and transparently. Grounded in our principle of accountability, this policy sets out how the Charity approaches AI to ensure it supports our mission while safeguarding against risks.
Equality, Diversity & Inclusion (EDI)
EDI is a core commitment that shapes our values and our grant-making. It reflects our dedication to accessibility and fairness in all aspects of our work.
Explore our EDI commitment here.
Legal & Terms
Our Legal and Terms documents provide clarity on how John Lyon’s Charity operates online and how we protect the people who use our website. They sit alongside our policies to ensure transparency and accountability in all areas of our work.
Legal Disclaimer and Terms of Use
These set out the conditions for using our website, including limitations of liability and intellectual property rights, helping us maintain a safe and fair online environment.
Read our Legal Disclaimer and Terms of Use here.
Privacy Policy
We are committed to protecting personal information. Our Privacy Policy explains what data we collect, how we use it and the choices available to those who share information with us.
Cookie Policy
To make our website easy to use and improve its performance, we use cookies and similar tools. Our Cookie Policy outlines how these work and the options you have to manage them.